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Choosing a repair shop

Published: October 12, 2011 12:00 AM
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NAPS - Regular maintenance and service will extend the life of your vehicle, note the pros at the National Institute for Automotive Service Excellence, the group that tests and certifies automotive technicians. To find a good repair shop, they recommend you:

* Ask others for recommendations; consult consumer groups.

* Arrange for transportation so you will not choose a shop based solely on location.

* Look for an orderly facility, with modern equipment.

* Look for courteous service consultants willing to answer questions.

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* Ask whether the shop handles your type of repair work.

* Look for signs of professionalism in the customer service area, such as civic, community or customer-service awards.

* Look, too, for signs of qualified technicians: ASE certifications, trade-school diplomas, and certificates of advanced courses.

See www.ase.com for car-care tips and more.

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