AEP Ohio customers now have access to a new, interactive map that provides real-time information about power outages.
AEP Ohio's new outage mapping tool enables customers to search for or report a power outage on its website, AEPOhio.com/outagemap.
Information about power outages is available 24 hours a day, seven days a week. Customers can view the map without logging into their accounts.
The new map refreshes every 15 minutes with the latest information including the date and time the outage was first reported; estimated time when service will be restored; number of customers without service as the result of a specific incident; cause of the outage when available; and total number of customers currently without service.
Built on a Google Maps platform, the mobile-friendly map allows customers to zoom in to see power outages by street or neighborhood.
Outages are searchable by street, city, zip code or county. The zip code view may be most helpful to those looking for an outage in their area.
For the safety of customers, the maps will zoom only to certain levels and will not show specific homes or businesses without power. Customers can customize the map with street or satellite views and save as a bookmark.